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Old 22nd April 2011, 08:27 AM   #21
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Default Re: Seriff Web Resources Down?

Quote:
Originally Posted by mendress9 View Post
Is anyone else not able to access Serif Web Resources? My blog is down and I can't get it back online. I'm hoping that's the problem and think it is, considering the blog was working last night and I haven't changed anything.
Same 4 me... i will wait until tomorrow...
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Old 22nd April 2011, 08:53 AM   #22
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Default Re: Seriff Web Resources Down?

April 2011 - yes - our hit counters are all down and out.
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Old 22nd April 2011, 11:23 AM   #23
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Default Re: Seriff Web Resources Down?

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Originally Posted by Wicked Wisdom View Post
That might be helpful for users who come to or spend time on the forum, but there are countless others of us who don't. I get emails from Serif almost daily try to sell me something, so a quick email blast telling us about this issue should not be so difficult.
Go to this Amazon status page and click on "more" next to the North Virginia entries.

http://status.aws.amazon.com/

You'll see that Amazon is not yet able to give an ETA for fixing the EC2 service. There are also lots of complications in trying to recover any data on customers' services, rather than losing everything by re-starting with a clean sheet.

Eventually, Amazon might reveal whether this failure was triggered by:

- Unfortunate "finger trouble"?
- Deliberate attack?
- Rogue customer application?
- etc.
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Old 22nd April 2011, 01:36 PM   #24
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Default Re: Seriff Web Resources Down?

You know this is just a trial run for Skynet?
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Old 22nd April 2011, 07:36 PM   #25
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Question Re: Seriff Web Resources Down?

What is even more disconcerting about all of this is that Serif (and countless others) have no 'Plan B' for when and if things like this happen. Thousands of sites aren't functioning properly, if at all, and everything is hobbled until Amazon gets things back in order. What's the plan if Amazon's issues are bigger than expected and this takes weeks to fix or, worse case scenario, all the data is lost and Amazon has to restart 'clean'?

I think there's a huge lesson to be learned by sticking all your eggs in one basket and just assuming the basket won't break. No doubt hackers and evildoers see how much damage can happen by just having one component fail and will start looking for more of these vulnerabilities.

It would also be nice if Serif would send out an email at least giving us all some idea on what's happening and when we might get SWR back.

Just my own modest opinion, of course.
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Old 22nd April 2011, 07:38 PM   #26
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Default Re: Seriff Web Resources Down?

Quote:
Originally Posted by Wicked Wisdom View Post

It would also be nice if Serif would send out an email at least giving us all some idea on what's happening and when we might get SWR back.

Just my own modest opinion, of course.

Go tell Serif and add your ideas to the SVVR Product Suggestions thread please.

Remember, this is a user to user forum and vve should not assume that Serif staffers revievv all the postings.
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Old 22nd April 2011, 08:05 PM   #27
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Default Re: Seriff Web Resources Down?

i thought it was a problem with my software at first and ended up losing loads of work trying to fix it then relized when looking on here that serif web resources is down!! why dont they send us a message about these sort of things!!!
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Old 22nd April 2011, 08:06 PM   #28
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Default Re: Seriff Web Resources Down?

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i thought it was a problem with my software at first and ended up losing loads of work trying to fix it then relized when looking on here that serif web resources is down!! why dont they send us a message about these sort of things!!!
Go make the suggestion in the Product Suggestions forum.
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Old 22nd April 2011, 08:22 PM   #29
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Default Re: Seriff Web Resources Down?

Quote:
Originally Posted by Wicked Wisdom View Post
I think there's a huge lesson to be learned by sticking all your eggs in one basket and just assuming the basket won't break.
Ah, yes. "Cloud" computing and services. Wonderful idea!

Not.
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Old 22nd April 2011, 08:25 PM   #30
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Default Re: Seriff Web Resources Down?

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Originally Posted by plonkerking View Post
...then relized when looking on here that serif web resources is down!
Did you also notice that the problem with SWR is due to a failure in AMAZON's US East Coast EC2 system? And that it is affecting many, many companies?
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Old 22nd April 2011, 08:26 PM   #31
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Default Re: Seriff Web Resources Down?

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Originally Posted by Jim B. View Post
Did you also notice that the problem with SWR is due to a failure in AMAZON's US East Coast EC2 system? And that it is affecting many, many companies?
Read this

http://news.cnet.com/8301-30685_3-20...ag=mncol;posts
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Old 22nd April 2011, 08:28 PM   #32
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Default Re: Seriff Web Resources Down?

I think we are going to have to wait until tuesday before the sever is fix
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Old 22nd April 2011, 08:31 PM   #33
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Default Re: Seriff Web Resources Down?

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Originally Posted by rossi-46 View Post
I think we are going to have to wait until tuesday before the sever is fix
Welcome to the forums.

Hopefully before Tuesday but don't quote me on that You can see the Amazon Server Status here :-

http://status.aws.amazon.com - Amazon Elastic Compute Cloud (N. Virginia)
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Old 22nd April 2011, 08:32 PM   #34
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Default Re: Seriff Web Resources Down?

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Originally Posted by rossi-46 View Post
I think we are going to have to wait until tuesday before the sever is fix
VVhy vvould you assume that? It's not in Serif's (UK) control.



http://news.cnet.com/8301-30685_3-20...ag=mncol;posts
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Old 22nd April 2011, 09:11 PM   #35
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Default Re: Seriff Web Resources Down?

well i hope not but if i was a betting man i would say tuesday odds on
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Old 22nd April 2011, 09:12 PM   #36
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Default Re: Seriff Web Resources Down?

im glass half empty
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Old 22nd April 2011, 09:14 PM   #37
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Default Re: Seriff Web Resources Down?

Quote:
Originally Posted by mjh View Post
Go tell Serif and add your ideas to the SVVR Product Suggestions thread please.

Remember, this is a user to user forum and vve should not assume that Serif staffers revievv all the postings.
I would, but, if they haven't figured it out by now, there is little point in me trying to portray myself as a beacon of enlightenment, which I'm certainly not. Just struck me as rather obvious, don't you agree?
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Old 22nd April 2011, 09:16 PM   #38
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Default Re: Seriff Web Resources Down?

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Originally Posted by Wicked Wisdom View Post
I would, but, if they haven't figured it out by now, there is little point in me trying to portray myself as a beacon of enlightenment, which I'm certainly not. Just struck me as rather obvious, don't you agree?
Never assume. Just make your voice heard.
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Old 22nd April 2011, 10:08 PM   #39
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Default Re: Seriff Web Resources Down?

When I realised it was down at about 10 thin morning, I assumed it would be fixed by now; It must be a fairly big problem if it's still not fixed over 12 hours later...
Quote:
Originally Posted by plonkerking View Post
why dont they send us a message about these sort of things!!!
Did anyone get any sales emails today? Could their mailing lists be saved on the server that's down - I don't think I got any mail from Serif at all today...
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Old 22nd April 2011, 10:11 PM   #40
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Default Re: Seriff Web Resources Down?

Because I totally agree, Serif should alert us whenever they get issues with their servers/software/etc.
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