DVD Burner Not Found

MoviePlus 5 No longer finds DVD Burner.
MP5 has been working as expected until I burned an image of my movie to the hard drive. When I tried to burn a copy to a DVD the burner could not be found. (All my other programs, Windows and the BIOS all see the burner)

I tried to repair MP5 via add/remove programs, but this process backed out as mxml4.dll could not be found in the CAB file. So I uninstalled, then reinstalled MP5 with all available patches. Still no sign of the DVD burner when I want to burn a DVD.

So, to ensure that everything was in perfect working order I purchased a new DVD recorder. (Thinking that perhaps MP5 spotted the burner had a fault before everything else.) The new burner installed without a hitch, but still no sign of MP5 seeing this!

This is really frustrating. I can still burn an image of my movies to my hard drive using MP5 and then use another program to burn the disk. But this clearly is wrong as MP5 should be able to do this. Why did MP5 stop seeing the burner?

I know from some of the postings in the forum that this is not an isolated case, so some help to rsolve this would be welcomed.

Just to confirm, everything worked okay when I burned directly to DVDs previously. The problem started when I saved an image to disk and then saved my work when prompted. The next time I tried to burn something the DVD burner could not be found by MP5.

So did the saving of my work when prompted corrupt some MP5 file on my system?

Three attached images show that I can access the image file, MP5 can't see the disk, but that other programs can.

Other than this major pain in the process, I would generally give MP5 9 out of 10. At the moment, it is down to 5 out of 10.

I have just had the same problem and I was searching the forum for a fix and saw your query. Are you running Vista? I am going to list my query separately, but thought I'd ask if you are running Vista.

Hi Mike,

I'm running XP (32bit with SP2 and all fixes installed.) I also the latest fixes for MP installed, so everything is up to date.

I contacted technical support and so far the answers I have received include
"The Answers below were automatically selected for you by SmartAssistant™" and
"This is proving very difficult to resolve".

As you can see the answers are not very smart or helpful

They have not asked to see any files that MP5 uses to see if they have been corrupted in any way during the burning process, so I'm not sure how they expect to find the root cause of this problem.

If I get a fix to the problem, I'll update things here, but at the moment I feeling I am banging my head against something hard.

Good luck.

Charlie,

I've recently had problems - possibly after installing iTunes and / or Media Player 11 and / or Audible. (ie. Nasty DRM software.)

So far, MvP5 has not been affected but although the MyDVD software supplied with the PC still seems to work, it now produces error messages.

When I uninstalled iTunes, it "retaliated" by completely "hiding" my DVD burner: Eventually, I relented & re-installed iTunes - it "forgave me" and returned my DVD burner.

(This started because iTunes updates would not install. I've since discovered that - having first disconnected from the web - disabling my Kerio / Sunbelt firewall allows iTunes to install.)

psss Don't tell my software - I'm planning to do a complete re-format and re-install.

Richard

I had a similar problem last year - I am running XP Professional x64. Tech Support were not very helpful - finally said "We don't support 64 bit.". Any way, after installing Roxio Media Creator Suite 8, MoviePlus 5 suddenly found my DVD burner and has been fine since.

On:9/15/2007 10:51:10 AM - RichardS wrote:

When I uninstalled iTunes, it "retaliated" by completely "hiding" my DVD burner:

Actually, this is a common Windows problem when uninstalling any software that 'burns' to CD or DVD. Go to Microsoft's website and search their knowledge base for 'missing drives'. There are several ways to get your drives back without reinstalling any software.

Gary,

Thanks for that. I've found the following links which may help other people:

MS KB925196 WinXP cannot see USB drive, iPod or HD]support.microsoft.com/kb/925196/[/url].
MS KB314060 Windows cannot see CD or DVD drive]support.microsoft.com/kb/314060/[/url].
Roxio Forum: Fix for Roxio software]forums.support.roxio.com/lofiversion/index.php/t23474.html[/url].
Roxio: Repair program to fix drive problem]kb.roxio.com/content/kb/Creator/EEZ000005[/url].

I'll have to discover what these "upper" and "lower" filters are.

Thanks.

Richard

Hello Charlie.
I am still having the same problems like you are with the dvd burning
I have tried the burning on both the Windows Vista 32 bit and the 64 bit version.

The image you have posted are the same for the writer not found on my system.

The rest of MoviePlus 5 seems to work without any problems up to now anyway.

I am still waiting for a phone call from Serif tech they have told me that the developers are looking into this problem.

All of my other programs find my dvd writers and offer me a choice of the two writers on my system and burn dvds/cds without any problems.

Regards Mike

Hi Folks, just wanted to say thanks for all of the feedback and to give you an update.

At the moment Serif are still trying to resolve this problem. As soon as I get their final response I'll post here.

This seems to be such a common problem thatI'm sure many people will simply stop using MP5 if they (Serif) don't discover why this happens. As we all know, most people don't complain, they simply walk away, never to return.

This in my opinion would be a real shame as I really can't find any other reason to ditch MP5. However, if a fix is not forthcoming, I know someone that will switch to a premier product with all of the key elements working.

On:17/09/2007 18:28:48 - Charlie wrote:

As soon as I get their final response I'll post here.

Here's the situation:
MoviePlus uses the Sonic DVD burning engine. There are a number of outstanding problems with MoviePlus 5's version of the Sonic engine, including...
1. It doesn't work at all on 64-bit Windows.
2. It doesn't detect DVD drives on some computers.
3. Installing other burning products can overwrite Sonic DLLs, which in some cases can break MoviePlus's burning capabilities.

Sadly, Sonic has failed to address these problems, so I'm afraid we're stuck with them. I'm sorry to say there are no plans to fix any further burning-related problems in MoviePlus 5.

[EDIT] MoviePlus 6 will use a new version of the Sonic engine, which we expect to fix these problems.

Jon White
MoviePlus Project Leader
Serif (Europe) Ltd.

Hello Jon,
Thank you for your respone on MoviePlus 5 dvd burning .
I was hoping that you could have upgraded this version so that the dvd burner worked.
I did have problems with the Vista 32 bit and when Sarah told me that it should work ok on 64 bit Vista I bought a copy of Windows 64 bit Home Premium and it still does not work.
I prefer to use MoviePlus but I think that this has been an expensive learning curve with no results.
copy of Sarah's message.

.Hi Mike,

Yes, it should work just as well on 64-bit Vista as it does on 32.

Regards,
Sarah Woodhouse
Development Department
Serif (Europe) Ltd

Regards Mike

Hi Mike,

I'd like to apologise for the incorrect information I gave you, it was a mistake on my part.

In general, Serif software which works on 32-bit Vista does work just as well on 64-bit Vista. The Sonic burning engine in MoviePlus 5 is the exception to the rule and I should have checked the information more thoroughly before I replied to your query in regards to MoviePlus 5.

Regards,
Sarah Woodhouse
Development Department
Serif (Europe) Ltd

Hi Folks,

Thanks to Rob at Serif MP5 seems to have found my burner again. It takes a bit of work, but this is what I did.

Step 1
If the program is currently installed, please uninstall it. I also uninstalled the codec patch, resouces, and Directors Collection.


Step 2
Now delete the following folder:

Crogram FilesSerifMoviePlus5.0


Step 3
Go to your Start menu, click Run, type in %appdata% and click OK. Double-click Serif then MoviePlus. Delete the 5.0 folder.


Step 4
Go to your Start menu, click Run, type in regedit and click OK. Before you do anything else, back up your registry, then delete the following keys (if they are there):

HKEY_CURRENT_USERSoftwareSerifMoviePlus5.0
HKEY_LOCAL_MACHINESOFTWARESerifMoviePlus5.0

Step 5
Restart your computer.


Step 6
Install the program from its CD and then install the Resource CD.
Install Directors Collection if you have it.
Do not run the program yet.


Step 7
Download and install the following updates (in this order):

MoviePlus 5.1.2 Update:
http://dl.serif.com/Patches/MoviePlus/5/MOVIEPLUS1033_5.1.2_Patch-Setup.exe

MoviePlus MPEG Codec Patch:
http://www.serif.com/MoviePlus/mpPatchDownload.asp

Do not run the program yet.


Step 8 - nearly there!
Restart your computer.


Step 9
Now start the program. Create a NEW project and add some video. Try to burn this directly to a DVD.

At this point you should see your DVD burner as before.


I hope this helps, but all the usual warning apply about doing this at your own risk, no guarantees, etc. But I have attached a screenshot to show it worked for me.

If I experience any other issues, I'll let you know.

Good Luck.

Jon

How can you leave it like that, we have bought your software unaware that it will not work on 64 bit windows. There was no mention in the information describing the functions, operating system etc .

If you cannnot sort the problem does this mean Serif will refund me the cost of my software as being unable to burn to disc sort of makes it useless.

Mikee

[Peter Jackson]

I had this problem. It occurred after installing Roxio Easy Creator. As MoviePlus and Roxio use DVD-burning functions from Sonic Solutions, they overwrite one anothers' codes. I had to remove both applications and had to use a third-party program (Revo) to uninstall them because Windows Add/remove programs could not do it.