MoviePlus 5 No longer finds DVD Burner.
MP5 has been working as expected until I burned an image of my movie to the hard drive. When I tried to burn a copy to a DVD the burner could not be found. (All my other programs, Windows and the BIOS all see the burner)
I tried to repair MP5 via add/remove programs, but this process backed out as mxml4.dll could not be found in the CAB file. So I uninstalled, then reinstalled MP5 with all available patches. Still no sign of the DVD burner when I want to burn a DVD.
So, to ensure that everything was in perfect working order I purchased a new DVD recorder. (Thinking that perhaps MP5 spotted the burner had a fault before everything else.) The new burner installed without a hitch, but still no sign of MP5 seeing this!
This is really frustrating. I can still burn an image of my movies to my hard drive using MP5 and then use another program to burn the disk. But this clearly is wrong as MP5 should be able to do this. Why did MP5 stop seeing the burner?
I know from some of the postings in the forum that this is not an isolated case, so some help to rsolve this would be welcomed.
Just to confirm, everything worked okay when I burned directly to DVDs previously. The problem started when I saved an image to disk and then saved my work when prompted. The next time I tried to burn something the DVD burner could not be found by MP5.
So did the saving of my work when prompted corrupt some MP5 file on my system?
Three attached images show that I can access the image file, MP5 can't see the disk, but that other programs can.
Other than this major pain in the process, I would generally give MP5 9 out of 10. At the moment, it is down to 5 out of 10.
I have just had the same problem and I was searching the forum for a fix and saw your query. Are you running Vista? I am going to list my query separately, but thought I'd ask if you are running Vista.
I had a similar problem last year - I am running XP Professional x64. Tech Support were not very helpful - finally said "We don't support 64 bit.". Any way, after installing Roxio Media Creator Suite 8, MoviePlus 5 suddenly found my DVD burner and has been fine since.
When I uninstalled iTunes, it "retaliated" by completely "hiding" my DVD burner:
Actually, this is a common Windows problem when uninstalling any software that 'burns' to CD or DVD. Go to Microsoft's website and search their knowledge base for 'missing drives'. There are several ways to get your drives back without reinstalling any software.
Thanks for that. I've found the following links which may help other people:
MS KB925196 WinXP cannot see USB drive, iPod or HD]support.microsoft.com/kb/925196/[/url].
MS KB314060 Windows cannot see CD or DVD drive]support.microsoft.com/kb/314060/[/url].
Roxio Forum: Fix for Roxio software]forums.support.roxio.com/lofiversion/index.php/t23474.html[/url].
Roxio: Repair program to fix drive problem]kb.roxio.com/content/kb/Creator/EEZ000005[/url].
I'll have to discover what these "upper" and "lower" filters are.
Hi Folks, just wanted to say thanks for all of the feedback and to give you an update.
At the moment Serif are still trying to resolve this problem. As soon as I get their final response I'll post here.
This seems to be such a common problem thatI'm sure many people will simply stop using MP5 if they (Serif) don't discover why this happens. As we all know, most people don't complain, they simply walk away, never to return.
This in my opinion would be a real shame as I really can't find any other reason to ditch MP5. However, if a fix is not forthcoming, I know someone that will switch to a premier product with all of the key elements working.
As soon as I get their final response I'll post here.
Here's the situation:
MoviePlus uses the Sonic DVD burning engine. There are a number of outstanding problems with MoviePlus 5's version of the Sonic engine, including...
1. It doesn't work at all on 64-bit Windows.
2. It doesn't detect DVD drives on some computers.
3. Installing other burning products can overwrite Sonic DLLs, which in some cases can break MoviePlus's burning capabilities.
Sadly, Sonic has failed to address these problems, so I'm afraid we're stuck with them. I'm sorry to say there are no plans to fix any further burning-related problems in MoviePlus 5.
[EDIT] MoviePlus 6 will use a new version of the Sonic engine, which we expect to fix these problems.
MoviePlus Project Leader
Serif (Europe) Ltd.
Thank you for your respone on MoviePlus 5 dvd burning .
I was hoping that you could have upgraded this version so that the dvd burner worked.
I did have problems with the Vista 32 bit and when Sarah told me that it should work ok on 64 bit Vista I bought a copy of Windows 64 bit Home Premium and it still does not work.
I prefer to use MoviePlus but I think that this has been an expensive learning curve with no results.
copy of Sarah's message.
Yes, it should work just as well on 64-bit Vista as it does on 32.
Serif (Europe) Ltd
I'd like to apologise for the incorrect information I gave you, it was a mistake on my part.
In general, Serif software which works on 32-bit Vista does work just as well on 64-bit Vista. The Sonic burning engine in MoviePlus 5 is the exception to the rule and I should have checked the information more thoroughly before I replied to your query in regards to MoviePlus 5.
Serif (Europe) Ltd
I had this problem. It occurred after installing Roxio Easy Creator. As MoviePlus and Roxio use DVD-burning functions from Sonic Solutions, they overwrite one anothers' codes. I had to remove both applications and had to use a third-party program (Revo) to uninstall them because Windows Add/remove programs could not do it.