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Old 23rd July 2010, 01:31 PM   #1
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Default What is the best support software? Please provide links to good support software

What is the best support software? Please provide links to good support software
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Old 23rd July 2010, 01:35 PM   #2
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Default Re: What is the best support software? Please provide links to good support software

Hiya Robert

Welcome to the Serif forums.

Support software for what purpose and how does your question relate to MediaPlus?
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Old 23rd July 2010, 01:37 PM   #3
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Default Re: What is the best support software? Please provide links to good support software

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Originally Posted by mjh View Post
Hiya Robert

Welcome to the Serif forums.

Support software for what purpose and how does your question relate to MediaPlus?
robert01green is a junk post spammer. The same pointless post by the same user name is in other forums.
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Last edited by Jim B.; 23rd July 2010 at 01:44 PM.
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Old 24th July 2010, 03:10 PM   #4
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Default Re: What is the best support software? Please provide links to good support software

It all depends upon what functionality you need from the support software. A small, static company may be best served by something that is cheap and simple, while a large or growing company will need a system that is extensible.

The first step is to get a list of help desk systems that have the basic functionality you need and I found [url=tut, tut - spamvertising, too[/url] to be a great resource for this.

The second is to put together an RFP and review vendors to make sure that they can actually implement the support processes you need. I wrote an article on this topic that you can find here: [url=tut, tut... spamvertising [/url]

The third is to negotiate with your chosen vendors to get the best possible price and to minimize your risk if there are any problems.

Last edited by mjh; 24th July 2010 at 03:18 PM. Reason: spamvertising
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Old 24th July 2010, 03:15 PM   #5
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Default Re: What is the best support software? Please provide links to good support software

Yep, spamvertisements!!


Lon "naughty, naughty!" in California
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Old 24th July 2010, 04:14 PM   #6
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Default Re: What is the best support software? Please provide links to good support software

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Originally Posted by Lon in California View Post
Yep, spamvertisements!!


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It's a double-act!
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Old 24th July 2010, 09:56 PM   #7
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Default Re: What is the best support software? Please provide links to good support software

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Originally Posted by Lon in California View Post
Yep, spamvertisements!!


Lon "naughty, naughty!" in California
I'm puzzled by the purpose of this spam? there is no name or link mentioned, anybody know?
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Old 24th July 2010, 09:58 PM   #8
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Default Re: What is the best support software? Please provide links to good support software

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I'm puzzled by the purpose of this spam? there is no name or link mentioned, anybody know?
The links were removed by a mod.
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Old 25th July 2010, 04:19 AM   #9
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Default Re: What is the best support software? Please provide links to good support software

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Originally Posted by Ali View Post
The links were removed by a mod.
Thanks Ali, now why did I not think of that?
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Old 26th August 2010, 10:23 AM   #10
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Default Re: What is the best support software? Please provide links to good support software

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Originally Posted by Ali View Post
The links were removed by a mod.

I strongly agree with u!!!
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