Running out of options

[marcela.dht]

Hello all, I recently transitioned to a Mac and over to Serif web hosting. I am using Sanbox as a web site program. Since yesterday I have tried relentlessly to publish my site with the following error


Unable to download the test file from the server. You may have the host's URL format misconfigured.


Now I tried other Mac web design programs with the similar results. I then tested the process on Webplus on my PC , typed in all the info and guess what...It could not establish a connection. I tried to call technical support but unfortunately it's the the best and didn't get very far.


I really need assistance...

This is additional info received

Contacting ftp.divine-healing-journey.com…
• Establishing FTP connection…
• Attempting to upload a test file… Done.
• Attempting to download the test file…
• Unable to download file from URL: (null)
• Attempting to delete the test file… Done.
• Disconnecting…
• Received the error message: The operation couldn’t be completed. (NSURLErrorDomain error -1.)

[mjh]

Hi

Where are you located? Is it Serif's Tech Support you contacted?

What FTP client are you using?

[marcela.dht]

Yes I contacted Serif support. The first time the customer service gentleman did not want to send me to tech support he recommend I download FileZilla which I did. But I am not an advanced web publisher so it didn't work for me when I called customer service back the gentleman forceful transferred me although he warned I would be on hold for a while, sure enough. I waited until I realized they had closed.

I am using Serif FTP

FTP address: ftp.divine-healing-journey.com
Port number: 21

[mjh]

Originally Posted by marcela.dht Yes I contacted Serif support. The first time the customer service gentleman did not want to send me to tech support he recommend I download FileZilla which I did. But I am not an advanced web publisher so it didn't work for me when I called customer service back the gentleman forceful transferred me although he warned I would be on hold for a while, sure enough. I waited until I realized they had closed. I am using Serif FTP FTP address: ftp.divine-healing-journey.com Port number: 21

I thought you said you were not using WebPlus on your Mac, but were using something called Sanbox as the web building tool.

This is what my webplus.net Account Details looks like.

You could try creating a new account in Account Details as your current account may have become corrupt.

Also, do contact Tech Support again, as a webplus.net user you should be provided support during the hours that they are open.

[mjh]

Another thing to check is to go into Your Account at serif.com
https://www.serif.com/community/logi...countInfo.aspx

Go to Manage My Hosting

In Manage Hosting > look at the Updating Your Website

This is the information you need to enter into Account Details or an external FTP application.

Also see Step 7 in this guide.

http://guides.serif.com/stepbystep_g...tp_details.pdf


Where in the world are you and who is your ISP?

[marcela.dht]

Thank you for your reply. For my Mac I am using Sanvox, my pc has web plus though it is not compatible with a Mac.

If I create another account that means I would be charged again?

I am located in southern California and my ISP is Time Warner Internet cable.

[alspar]

Originally Posted by marcela.dht Thank you for your reply. For my Mac I am using Sanvox, my pc has web plus though it is not compatible with a Mac. If I create another account that means I would be charged again? I am located in southern California and my ISP is Time Warner Internet cable.

MJH was not suggesting creating a new account with Serif - but creating a new account (with the same details) in WebPlus.

It is not really possible to maintain a Website with 2 different tools. You will either have to:

1. Do it all with WebPlus on a PC
2. Do it all with Sanvox on a Mac
or
3. Install Windows on Parallels (or similar) on the Mac and then install WebPlus on that.