Go Back   Serif Software Forums > Photos and Movies > PhotoPlus

Notices

PhotoPlus Questions about using PhotoPlus for photo editing

 
 
Thread Tools Display Modes
Old 8th April 2012, 04:36 PM   #1
Gordon Potter
New Member
 
Join Date: Dec 2011
Posts: 5
Gordon Potter is on a distinguished road
Default Photoplus 11 reload prog

Think I did this post in wrong place so will try again here ! Trying to reload my photoplus !! after a computer crash wont reload error code comes up ERROR 2755. Can anyone help Thanks GP
Gordon Potter is offline  
Old 8th April 2012, 06:01 PM   #2
AlfredP
Guru
 
AlfredP's Avatar
 
Join Date: Feb 2009
Location: Scotland, UK
Posts: 26,525
AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)
Default Re: Photoplus 11 reload prog

Quote:
Originally Posted by Gordon Potter View Post
Think I did this post in wrong place so will try again here !
Welcome to the Serif forums, Gordon. Your post count indicates that you've only posted here once, so I don't know what happened to your first attempt!

Quote:
Originally Posted by Gordon Potter View Post
Trying to reload my photoplus !! after a computer crash wont reload error code comes up ERROR 2755. Can anyone help Thanks GP
What version of Windows do you have? Did you previously have the program installed on the same system, or are you moving it from another one? If the former, it's possible that the uninstallation was incomplete.

Alfred
__________________
Windows 7® Home Premium SP1 64-bit; Intel® Core™ i5-480M 2.6GHz; 6GB DDR3 RAM; Intel® HD Graphics
La perfection est atteinte non quand il ne reste rien à ajouter, mais quand il ne reste rien à enlever.
(Perfection is achieved, not when there is nothing left to add, but when there is nothing left to take away.)
- Antoine de Saint-Exupéry (1900-1944)
AlfredP is offline  
Old 8th April 2012, 06:47 PM   #3
DJS
Regular Member
 
Join Date: Feb 2009
Location: Houston, Texas
Posts: 170
DJS is on a distinguished road
Default Re: Photoplus 11 reload prog

Quote:
Originally Posted by Gordon Potter View Post
Think I did this post in wrong place so will try again here ! Trying to reload my photoplus !! after a computer crash wont reload error code comes up ERROR 2755. Can anyone help Thanks GP
Error 5006 during install


This error only happens with early version of Serif software, that uses the installshield as the installer routine.

Go to “start” and then “my computer” then go this location C:\Program Files\Common Files. In there you should see another folder called InstallShield. You need to rename this folder to InstallShield.old and then you can close that window.

Now try and install the software you are having trouble with, when the software starts the installation process a new InstallShield folder will be created.

HTH - DJS
DJS is offline  
Old 10th April 2012, 01:08 AM   #4
Gordon Potter
New Member
 
Join Date: Dec 2011
Posts: 5
Gordon Potter is on a distinguished road
Default Re: Photoplus 11 reload prog

DJS Thank you for your help have tried the change you suggested , But again it has come up with "unable to load Error 2755". When I started the reload it did say "Photoplus Setup wizard " not the usual installshield window
Thank you for your input any more ideas ? GP
Gordon Potter is offline  
Old 10th April 2012, 02:15 AM   #5
Gordon Potter
New Member
 
Join Date: Dec 2011
Posts: 5
Gordon Potter is on a distinguished road
Default Re: Photoplus 11 reload prog

Alfred P thanks for your reply, It was just the hard drive replaced no other changes to computer. Which is home build, with Asus mother board, AMD athlon 6 core 3.4 processor, 4Gig DDR2 Ram.Don't understand why it wont load will will have to try giving Serif a ring if no ideas on forum. GP
Gordon Potter is offline  
Old 10th April 2012, 08:36 AM   #6
AlfredP
Guru
 
AlfredP's Avatar
 
Join Date: Feb 2009
Location: Scotland, UK
Posts: 26,525
AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)
Default Re: Photoplus 11 reload prog

Quote:
Originally Posted by Gordon Potter View Post
Alfred P thanks for your reply, It was just the hard drive replaced no other changes to computer. Which is home build, with Asus mother board, AMD athlon 6 core 3.4 processor, 4Gig DDR2 Ram.Don't understand why it wont load will will have to try giving Serif a ring if no ideas on forum. GP
Thanks, Gordon. I've managed to track down "Error 2755"; it's mentioned here on the FiresNet error help page, but rather than manually tweaking registry entries as described there, I suggest that you follow the advice in thise following Serif Knowledge Base article:

Troubleshooting - "A system reboot request or pending file rename operation has been detected"

I hope that resolves the issue for you.

Alfred
__________________
Windows 7® Home Premium SP1 64-bit; Intel® Core™ i5-480M 2.6GHz; 6GB DDR3 RAM; Intel® HD Graphics
La perfection est atteinte non quand il ne reste rien à ajouter, mais quand il ne reste rien à enlever.
(Perfection is achieved, not when there is nothing left to add, but when there is nothing left to take away.)
- Antoine de Saint-Exupéry (1900-1944)
AlfredP is offline  
Old 12th April 2012, 12:48 AM   #7
Gordon Potter
New Member
 
Join Date: Dec 2011
Posts: 5
Gordon Potter is on a distinguished road
Default Re: Photoplus 11 reload prog

AlfredP Have sent you an email. GP
Gordon Potter is offline  
Old 12th April 2012, 07:25 AM   #8
AlfredP
Guru
 
AlfredP's Avatar
 
Join Date: Feb 2009
Location: Scotland, UK
Posts: 26,525
AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)
Default Re: Photoplus 11 reload prog

Quote:
Originally Posted by Gordon Potter View Post
AlfredP Have sent you an email. GP
Thanks for that, Gordon. At what stage did you receive the "FRFIX unable to rename" message? Did you reboot the computer and try again? What version of Windows are you using, and are you logged in as administrator?

Belated birthday greetings, by the way!

Alfred
__________________
Windows 7® Home Premium SP1 64-bit; Intel® Core™ i5-480M 2.6GHz; 6GB DDR3 RAM; Intel® HD Graphics
La perfection est atteinte non quand il ne reste rien à ajouter, mais quand il ne reste rien à enlever.
(Perfection is achieved, not when there is nothing left to add, but when there is nothing left to take away.)
- Antoine de Saint-Exupéry (1900-1944)
AlfredP is offline  
Old 14th April 2012, 01:13 AM   #9
Gordon Potter
New Member
 
Join Date: Dec 2011
Posts: 5
Gordon Potter is on a distinguished road
Default Re: Photoplus 11 reload prog

AlbertP Hi again further update with my efforts.Reloaded PP10 that loaded without any trouble so tried PP11 again, it loaded without the error so I can only asume that 10 had corrected the registry key.Its running OK.

Thanks again for your efforts with this problem Gordon
Gordon Potter is offline  
Old 14th April 2012, 01:21 PM   #10
AlfredP
Guru
 
AlfredP's Avatar
 
Join Date: Feb 2009
Location: Scotland, UK
Posts: 26,525
AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)AlfredP has nothing more to prove (nirvana)
Default Re: Photoplus 11 reload prog

Quote:
Originally Posted by Gordon Potter View Post
AlbertP Hi again further update with my efforts.Reloaded PP10 that loaded without any trouble so tried PP11 again, it loaded without the error so I can only asume that 10 had corrected the registry key.Its running OK.

Thanks again for your efforts with this problem Gordon
I'm pleased to hear that you resolved the problem, Gordon, even if the route to that resolution was somewhat circuitous!

Alfred
__________________
Windows 7® Home Premium SP1 64-bit; Intel® Core™ i5-480M 2.6GHz; 6GB DDR3 RAM; Intel® HD Graphics
La perfection est atteinte non quand il ne reste rien à ajouter, mais quand il ne reste rien à enlever.
(Perfection is achieved, not when there is nothing left to add, but when there is nothing left to take away.)
- Antoine de Saint-Exupéry (1900-1944)
AlfredP is offline  
 

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PhotoPlus X2: Cannot reload PhotoPlus X2 pappies PhotoPlus 9 22nd June 2011 06:31 AM
Free Graphics Prog David W DrawPlus 5 21st May 2008 12:40 PM
Help with Montage prog. David W General 2 25th June 2007 03:33 PM
Help with Montage prog. David W MontagePlus/PopArtPlus 2 25th June 2007 03:31 PM
New Serif Flash Prog??? Mark WebPlus 0 5th April 2005 12:52 AM


All times are GMT +1. The time now is 01:55 PM.