Lost email after changing to WebPlus

[MP470]

I have an email account with Easily (my domain name company).

Its always worked fine even when I hosted my site outside Easily. I recently changed from 1 & 1 to WebPlus.net and changed my DNS settings accordingly on Easily - all fine.

I have since found out that my email account no longer works and Easily says I should ask WebPlus.net for assistance.

Am I missing something before I try support?

[mjh]

Originally Posted by MP470 I have an email account with Easily (my domain name company). Its always worked fine even when I hosted my site outside Easily. I recently changed from 1 & 1 to WebPlus.net and changed my DNS settings accordingly on Easily - all fine. I have since found out that my email account no longer works and Easily says I should ask WebPlus.net for assistance. Am I missing something before I try support?

I'd contact Serif's Tech Support and remember that this is a holiday weekend.

[alspar]

Originally Posted by MP470 I have an email account with Easily (my domain name company). Its always worked fine even when I hosted my site outside Easily. I recently changed from 1 & 1 to WebPlus.net and changed my DNS settings accordingly on Easily - all fine. I have since found out that my email account no longer works and Easily says I should ask WebPlus.net for assistance. Am I missing something before I try support?

When you change your domain's nameservers to point to a new host your email hosting goes with it by default.
No problem with a host like Easily or 1&1 which have full email servers.

When you point nameservers to WebPlus.net you are actually pointing to a sub-domain (yourdomain.webplus.net). AFAIK your email will not go with it. I believe WebPlus.Net only provide email (other than a webplus.net one) with Gold and Platinum packages and only then when they register the domain (you cannot transfer a domain to them AFAIK).

However, please take mjh's advice and contact support.

[BrianE]

You are not absolutely required to use WebPlus.net to host your website. Look at the server status page, uptime is only 98%. It might not be worth the trouble to switch over to WebPlus hosting. JMHO.