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Old 30th July 2011, 09:14 AM   #1
FuwaForestFilms
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Question *** Error at PhotoPlus X4 Install ***

I have a (german) "Win 7 Ult SP1 32 bit" (up to date) with admin-rights.
I do the installation from a new PhotoPlus X4 CD purchased today.
During installation I keep getting this error:



What can I do about that?

Last edited by FuwaForestFilms; 30th July 2011 at 09:42 AM.
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Old 30th July 2011, 10:08 AM   #2
Andy H
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Default Re: *** Error at PhotoPlus X4 Install ***

Hi and welcome

for anyone who doesn't read german (me) here is a translation, but not sure how accurate it is.

This installation package could not be opened. Make sure that the package is available and you can access it, or you can contact the manufacturer of the application, in order to ensure that it is in a valid Windows installation package.

This link
http://www.firesnet.co.uk/error.html...allationErrors
was provided by AlfredP in this thread it could be worth a try, or you may need to contact Serif Support

**edit** whether the instructions would translate to a german version I really don't know - sorry **end edit**

Andy

Last edited by Andy H; 30th July 2011 at 10:14 AM. Reason: added edit
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Old 30th July 2011, 10:11 AM   #3
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Default Re: *** Error at PhotoPlus X4 Install ***

Try copying the contents of the 1031 folder on the CD/DVD onto your computer and run the setup.exe from that copied folder.
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Old 30th July 2011, 10:16 AM   #4
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Default Re: *** Error at PhotoPlus X4 Install ***

Quote:
Originally Posted by Andy H View Post
for anyone who doesn't read german (me) here is a translation, but not sure how accurate it is.

This installation package could not be opened. Make sure that the package is available and you can access it, or you can contact the manufacturer of the application, in order to ensure that it is in a valid Windows installation package.
What's not to be sure about, Andy? The English version of the message is quoted on the page you've linked to:

“This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.”


Alfred
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Old 30th July 2011, 10:33 AM   #5
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Default Re: *** Error at PhotoPlus X4 Install ***

Quote:
Originally Posted by Andy H View Post
Great, the install works!

But the Update have the same problem.

And with the PHOTOPLUS1033_14.0.2.013_Patch-Setup.exe that does not seem to work




Last edited by FuwaForestFilms; 30th July 2011 at 12:08 PM.
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Old 30th July 2011, 10:52 AM   #6
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Default Re: *** Error at PhotoPlus X4 Install ***

Quote:
Originally Posted by FuwaForestFilms View Post
Great, the install works!

But the Update have the same problem.

And with the PHOTOPLUS1033_14.0.2.013_Patch-Setup.exe that does not seem to work
I think those instructions are only for .msi files, but the Patch-Setup.exe file does contain a .msp file. If you extract the .msp file (using 7-Zip or similar) you could try running it by a similar method, but using the "/P" switch instead of "/I":

Code:
msiexec /P "X:\PhotoPlus\PhotoPlusX4-patch....013.msp"
You might even be able to use the .exe file this way without unzipping it first, but I'm just guessing!

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Last edited by AlfredP; 30th July 2011 at 10:59 AM.
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Old 30th July 2011, 11:26 AM   #7
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Default Re: *** Error at PhotoPlus X4 Install ***

Thanks, but produces the same error.
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Old 30th July 2011, 11:38 AM   #8
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Default Re: *** Error at PhotoPlus X4 Install ***

Quote:
Originally Posted by FuwaForestFilms View Post
Thanks, but produces the same error.
I didn't see the screenshot which you added while I was posting my previous message. It says:

"Error applying patch to file C:\Config.Msi\PT5263.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information, contact your patch vendor."

I don't know what else to try. I think you need to raise a Support Ticket.

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Old 30th July 2011, 11:41 AM   #9
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Default Re: *** Error at PhotoPlus X4 Install ***

I already have a ticket, but still get no response.

Thanks!
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Old 30th July 2011, 12:02 PM   #10
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Default Re: *** Error at PhotoPlus X4 Install ***

What version is your now installed PhotoPlus X4?

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Old 30th July 2011, 12:07 PM   #11
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Default Re: *** Error at PhotoPlus X4 Install ***

Quote:
Originally Posted by ericlnz View Post
What version is your now installed PhotoPlus X4?

Eric
Serif PhotoPlus 14.0.1.12

(Very bugy, for example, after a makro-job I get a program-crash.)

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Old 31st July 2011, 08:13 AM   #12
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Default Re: *** Error at PhotoPlus X4 Install ***

I've reinstalled windows extra.
But the fix for PhotoPlus X4 still does not work.
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Old 1st August 2011, 10:10 AM   #13
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Default Re: *** Error at PhotoPlus X4 Install ***

The PHOTOPLUS1033_14.0.2.013_Patch-Setup.exe specifically refers to the English patch for PhotoPlus X4. When you run Check for Updates from within the program, the version that downloads should be PHOTOPLUS1031_14.0.2.013_Patch-Setup.exe
You mentioned above that the Update didn't work. Could I ask as to whether this file downloaded to your Temp directory, and subsequently failed to install, or simply failed to download in the first instance?
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Old 1st August 2011, 02:45 PM   #14
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Default Re: *** Error at PhotoPlus X4 Install ***

Andreas,
You are right, "Auf Updates überprüfen..." from the "Hilfe" menu in the program will find the right patch PHOTOPLUS1031_14.0.2.013_Patch-Setup.exe. The website Updates page of Serif.com does not currently serve non English patches.
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Old 6th August 2011, 07:22 PM   #15
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Default Re: *** Error at PhotoPlus X4 Install ***

Quote:
Originally Posted by Elrast View Post
You mentioned above that the Update didn't work. Could I ask as to whether this file downloaded to your Temp directory, and subsequently failed to install, or simply failed to download in the first instance?
I have tried all possible variations.
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Old 6th August 2011, 07:23 PM   #16
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Default Re: *** Error at PhotoPlus X4 Install ***

Today I have a CD with the latest version of Serif get.
I'll test now.
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Old 6th August 2011, 07:32 PM   #17
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Default Re: *** Error at PhotoPlus X4 Install ***

It worked! --> Version 14.0.2.13

The CD was the latest version of Serif.
With this command, I could install it:
msiexec /I "C:\Temp\Serif PhotoPlus X4.msi" transforms=:setup.mst

Thank you, serif support!
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