I often recommend MVP to friends and discussion groups etc.
I say 'check out their forums, so many helpful people...'
then you look at the forum and you see:
slow export, jerky transitions, problem importing file, menu problems...
it makes MVP look like it's ridden with problems and visitors won't realise that it's just a place to solve the few problems that some people have and help them learn, but not celebrate the successes.
I sent an email to irudis.com to comment on the fact that they list a whole bunch of video editors as potential users of software they are developing but skipped MVP. It's so frustrating to see a great product like MVP being ignored.
Just a bit of a download- forgive me!
Location: Rushmere St Andrew, Ipswich, Suffolk, UK
Is it a pity that the quality of help here is so good?
I think it is a misconception that people join forums for the friendliness and community spirit. In the first instance, it is problems that will bring them here. Then and only then will they realise how good the help offered here is and begin to start seeing the environment as a social one as well, so of course a lot of the threads will be to do with problems people are experiencing. It will be the same on any software forum.
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The forums are provided as a way to get user-to-user support and, although there is a General section in which people exchange unrelated chat, most threads are created by people who need help. Unfortunately this gives a skewed point of view because although there are plenty of users out there who experience few/no problems, no-one comes to a support forum to post that their software is great and everything works perfectly. All posts are from users with problems, but that doesn't mean that all users have problems.
I agree it's a shame, but it's the nature of the beast.
I agree with Sarah that the forums are used by people to get user support but as a happy MoviePlus X5 user who, touch wood, hasn't had any problems so far I look on the forums on a regular basis to see if there are any tips I can use in my creations or any help I can provide others.
I was a previous user of Cyberlink Power Director but moved over the MoviePlus X5 a few months ago. Users of PowerDirector have a dedicated site where users can upload their creations for others to see and gain inspiration.
Maybe Serif could set up a dedicated site so people could air their own creations and not have to search on YouTube.
I just had a look at the Adobe Premiere forum (I haven't been back on there for ages), What I did find that the people who are asking for help with a problem on the moviePlus forum are nearly all first time posters, and get help and solve their problem with good advice from members on here, Whereas on the Premiere forum they seem to be old hands that are still having trouble.